Privacy Policy

1. Information We Collect

Depending on how you interact with Politécnico de Miami, we may collect information that you voluntarily provide to us, including:

• Full name.
• Telephone or mobile phone number.
• Email address.
• Program or course of interest.
• Preferred language or communication method.
• Information related to an inquiry, enrollment request, or admission question.
• Messages and information sent through WhatsApp or website forms.
• Other information you choose to provide when communicating with us.

Certain technical information may also be collected automatically when you visit our website, depending on the technologies enabled on the site. This can include browser type, device type, referring page, pages visited, approximate location derived from technical information, and interaction information.

2. How We Collect Information

Personal information may be collected when you:

• Complete a form on our website.
• Request information about a course or program.
• Contact us by telephone.
• Communicate with us through WhatsApp.
• Interact with an advertisement or communication that directs you to us.
• Begin or continue an enrollment or admissions process.
• Communicate with members of our admissions or support team.

3. How We Use Personal Information

We may use personal information for purposes reasonably related to your interaction with Politécnico de Miami, including:

• Responding to questions and information requests.
• Providing information about courses, schedules, availability, and enrollment.
• Following up on inquiries submitted through the website or WhatsApp.
• Managing prospective student and customer communications.
• Maintaining records of communications and inquiries.
• Supporting admissions and enrollment-related processes.
• Improving our website, forms, communications, and customer experience.
• Maintaining the security and integrity of our systems.
• Complying with applicable legal or regulatory obligations.

4. WhatsApp and Meta Communications

Politécnico de Miami may use WhatsApp and Meta technologies to communicate with individuals who contact us or request information.

When you communicate with us through WhatsApp, information associated with the conversation may include your telephone number, profile or display information made available through the service, the content of your messages, and technical information necessary to deliver and manage the communication.

Information transmitted through WhatsApp may be processed through services operated by Meta and may also be transmitted to systems used by Politécnico de Miami to organize and respond to inquiries.

Your use of WhatsApp and other Meta services is also subject to the privacy terms and policies established by Meta for those services.

5. CRM Systems and Service Providers

Politécnico de Miami may use third-party technology providers to help manage inquiries, communications, website operations, business records, and customer relationship management.

For example, information submitted through a website form or received through a business communication channel may be transferred to a customer relationship management system such as Zoho CRM when that integration is enabled.

These service providers may process information on our behalf to the extent necessary to provide their services, maintain systems, deliver communications, or support our business operations.

6. Cookies, Analytics, and Similar Technologies

Our website may use cookies, analytics technologies, advertising technologies, or similar tools to understand website activity, measure performance, improve functionality, and evaluate how visitors interact with our pages.

The specific information collected through these technologies depends on the services enabled on the website and your browser or device settings.

You may be able to manage or disable certain cookies through your browser settings. Disabling cookies can affect the functionality of some website features.

7. When Information May Be Shared

Personal information may be disclosed to service providers or other parties when reasonably necessary to:

• Operate the website and communication systems.
• Process and respond to inquiries.
• Maintain CRM and business records.
• Provide technology, hosting, analytics, or messaging services.
• Protect the security of our systems, users, or operations.
• Comply with a lawful request, court order, regulation, or other legal obligation.
• Protect the legal rights of Politécnico de Miami or other persons.

8. Data Retention

We retain personal information for the period reasonably necessary to respond to inquiries, maintain appropriate business and communication records, provide requested services, support enrollment-related activities, resolve disputes, maintain security, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the interaction, and any legal or operational requirements that apply.

9. Information Security

Politécnico de Miami uses reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your Privacy Choices and Requests

Depending on applicable law and the circumstances of your request, you may contact us to request:

• Information about personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• Updates to your communication preferences.
• That we stop certain communications with you.

We may need to verify your identity or obtain additional information before completing certain requests.

11. User Data Deletion Instructions

Email: politecnicodemiamiflorida@gmail.com

Phone / WhatsApp:+1 (305) 735-3017

Contact page: https://www.politecnicodemiamifl.com/contactanos

12. Third-Party Websites and Services

Our website may contain links to websites, communication platforms, maps, social networks, payment services, or other services operated by third parties.

Those third parties maintain their own privacy practices and policies. Politécnico de Miami does not control the privacy practices of third-party services.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our technology, services, operational practices, or legal requirements change.

When the policy is updated, the revised version will be published on this page and the “Last updated” date will be changed accordingly.

14. Contact Politécnico de Miami

For questions about this Privacy Policy or requests concerning personal information, contact: